Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Refund Eligibility

To be eligible for a refund, items must be:

Unused and in the same condition as received
In original packaging
Accompanied by proof of purchase

Refund Timeframe

You have 30 days from the date of delivery to request a refund. Refunds will be processed within 5-10 business days after we receive your returned item.

How to Request a Refund

Contact our customer service team
Provide your order number and reason for return
Ship the item back to us using the provided return label
Receive your refund once we process your return

Non-Refundable Items

The following items cannot be refunded:

Gift cards
Downloadable products
Personalized or custom-made items
Sale or clearance items

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. We recommend using a trackable shipping service for your return.

Questions?

If you have any questions about our refund policy, please contact us at info@mondocart.eu

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